Return & Refund Policy

Thank you for choosing FasonSklep.

We want every order to bring you satisfaction, confidence, and enjoyment. Before shipment, our items are carefully checked to help provide you with a reliable, pleasant, and worry-free shopping experience.

If your purchase does not meet your expectations, our team is here to assist you with your return or refund request.

Our Return Policy 🎁

At FasonSklep, we understand that sometimes a return may be necessary.

You may request a return within 30 days of receiving your order, provided that the item meets the return conditions outlined below.

Our 30-day return policy is designed to give you greater flexibility and confidence when shopping with us.

Order Processing & Cancellations ⏱️

Orders are generally prepared and shipped within 3–5 business days after payment confirmation.

If you would like to cancel an order, please contact us as soon as possible at:

service@fasonsklep.com

If your order has not yet been shipped, our team will do its best to cancel it.

Once an order has been shipped, cancellation is no longer possible. However, you may request a return after receiving your package in accordance with our return policy.

Return Conditions ✅

To be eligible for a return, the item must be in its original condition.

It must be unworn, unwashed, undamaged, and include its original tags and packaging where applicable.

We cannot accept returns for items that have been worn, washed, altered, damaged, or returned without their original tags.

Items that are no longer suitable for resale due to personal use may also be refused.

Damaged, Defective, or Incorrect Items 🛡️

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:

service@fasonsklep.com

To help us process your request quickly, please include your order number and clear photos showing the issue.

Please wait for instructions from our customer service team before returning the item.

If the issue is confirmed to be the result of an error by FasonSklep, we will cover the applicable return shipping costs.

Return Process 🔄

To request a return, contact our customer service team by email at:

service@fasonsklep.com

Please include your order number, the item you would like to return, and the reason for your request.

Our team will review your request and confirm whether the item is eligible for return.

If your return is approved, we will provide you with the appropriate return address and instructions.

Please do not return an item to the address shown on the original package. The correct return address will be provided only by our customer service team.

After shipping your return, we recommend keeping your shipping receipt or other proof of shipment until your request has been fully processed.

Return Shipping Costs 🚚

If a return is made for personal reasons, such as a change of mind, selecting the wrong size, style preference, or an item not fitting as expected, the customer is responsible for the return shipping costs.

If the return is due to an error on our part or an item being defective, damaged, or incorrect, FasonSklep will cover the applicable return shipping costs.

Please note that return shipping costs paid directly by the customer are non-refundable unless the return is due to a confirmed error on our part.

Refunds 💳

Once your return has been received, our team will inspect the item.

If the return is approved, the refund will be processed to the original payment method used for the order.

We generally process refunds within 3 business days after the returned item has been received and approved.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Important Information ⚠️

Items returned without prior authorization or approval from our customer service team may not be accepted.

Returned items must be in a condition that allows them to be inspected and restocked.

FasonSklep does not charge additional processing fees for approved returns.

Customers are responsible only for return shipping costs when the return is made for personal reasons, unless otherwise instructed by our customer service team.

Need Help? 🤍

If you have any questions about a cancellation, return, or refund, our customer service team is here to help.

You can contact us by email at:

service@fasonsklep.com

FasonSklep — Simple, transparent returns with support every step of the way.